Job Information

Call Centre Team Leader

Salary - £30,000

Our client is looking to recruit to recruit a Call Centre Team Leader in Maidstone.

Working within call centre you will have primary responsibility for managing the day to day operations.

You will have experience in providing clear and strong direction to your team and developing individuals to achieve their full potential.

Main Purpose of the role:
* Leading a team of Customer Service agents in a customer focused environment.
* Lead and develop teams to exceed customers expectations and targets.
* Provide effective leadership, development and coaching of team members.
* Reports - Daily, Weekly and Monthly.
* Management of team rota.

Knowledge & Skills Required:
* Demonstrable call centre management experience.
* Good communication skills.
* Understanding of training & coaching techniques to apply as needed.
* Strong numerical and analytical skills.
* Strong leadership & people development skills.
* Ability to effectively interact with team members at all levels of the organisation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.