Job Information

Job Title: Customer Service Advisor



Salary: £21-24,000



Responsibilities:

* Provide exceptional customer service by promptly addressing inquiries, resolving issues, and answering questions
* Process orders accurately and efficiently, ensuring seamless order entry and fulfilment
* Coordinate with internal teams and partners to track order status and provide timely updates to customers
* Build and maintain strong customer relationships, identifying up selling opportunities based on their needs
* Utilise CRM software to manage customer interactions, track inquiries, and maintain accurate records

Requirements:

* Proven customer service experience in a fast-paced environment
* Excellent communication skills and ability to handle challenging situations with empathy
* Proficiency in customer service software, CRM systems, and MS Office Suite
* Detail-oriented with exceptional organisational and multitasking abilities
* Positive attitude, adaptability, and passion for providing excellent customer service

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.