Job Information

Your new company
A financial services company committed to making a valuable, long-lasting and positive impact on its customers lives and finances. They are a well-established employer and offer a wide portfolio of financial products to support their customers such as in home-ownership and retirement. Over the years what they can offer their clients has changed, but a strong company ethos and a client focussed approach has not.
Your new role
The customer services team leader role will oversee up to a dozen more junior members of staff, and you will be responsible for ensuring they deliver a high level service from the first point of contact up until the end of a customers time with the company. You'll review and monitor team performance and quality and identify any training that is required. You'll regularly assess the teams performance and support in any areas needed including providing a hands-on approach yourself.
You will guide the team towards shared objectives from both a team and wide company perspective, and you will constantly look to stream-line and automate processes where possible. You'll need to stay on top of procedures and work methodology making sure they are up-to-date and relevant for the day to day running of the department. You will champion best-practice and work with senior leadership to proactively maintain the service levels needed.
What you'll need to succeed
Previous experience working in a similar supervisory position in Customer Services is essential. You will need to demonstrate the ability to positively impact a teams performance and be able to motivate and organise a busy customer services function.
What you'll get in return
A competitive salary, every other Friday off, up to a 10% bonus as well as generous holiday allowance and further employee benefits.
What you need to do now
If you are an experienced Customer Services professional, and you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk