Tenancy Support Officer

Hays Specialist Recruitment Ltd

Sevenoaks, Kent - Show Location

£17.0 - £18.0 per annum + up to £18.63

Full-Time / Temporary

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Job Information

Tenancy Support Officer
Hybrid - 2 days in office
£18 per hour
Must be able to drive

The knowledge, skills and experience we are looking for

* Awareness of current issues, legislation and best practice in relation to housing and estate management.
* Experience of delivering a positive customer-focused service
* Proven communication, interpersonal and written skills adaptable to all audiences
* Proven track record of being solution focused and confident in Microsoft packages and learning bespoke customer record management systems.
* Proven experience to deliver excellent performance against set standards and achieve a high level of customer service.
* Determined and persistent to achieve positive outcomes in difficult circumstances.
* Experience of working in a pressured environment to achieve excellent outcomes.
* Proven ability to take ownership of challenging and difficult conversations with customers, colleagues and stakeholders.
* Proven delivery of work on time to a good standard when working under pressure in demanding cases and during peak periods.


* Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
* Tailor new customer relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
* Make the best use of our homes by supporting customers to be in the right home, whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
* Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
* Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
* Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes in legal cases for the organisation.
* Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
* Provide technical and professional housing/tenancy management advice.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Nina Williams

24 days ago



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