Job Information

Head of Complaint Operations

Chatham

£80,000 + 25% bonus

We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on customer complaints across the organisation, and driving complaint reduction through investigation of root cause.

In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place.

Experience requirements -

* Extensive experience within a similar role
* Experience in operations management
* Knowledge on effective root cause analysis is essential

We are keen to speak to potential candidates asap regarding the role, so if this is of interest to you, APPLY NOW with your up-to-date for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.