Job Information

Working with a passionate housing association that have an exceptional reputation for providing quality homes and excellent community services across Kent. They are highly successful, deliver on their promises, and are committed to Kent and communities and want to do even more.

The purpose of this role is to provide first line support, information, and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies. To receive, assess and triage referrals as a single point of contact for all Communities team services.

Immediate start required
Working in Sevenoaks, Swanley and Hybrid (driving licence and access to own vehicle essential)

We are looking for an experience housing professional to step into this role and join a well-oiled and friendly team that all share the same passion of providing the best experience for their tenants and customers.

Responsibilities

* Provide support, information and advice to individual residents to enable them to maximise their incomes, manage debts, budget, access on-line services and help sustain tenancies.
* Manage a caseload of clients referred for welfare benefits advice and support ensuring high standards of support planning, accurate performance reporting, and positive outcomes.
* Refer and support residents to access residents to further services/ external agencies and for external grants and hardship funding streams as required to meet their needs.
* Support and promote ways for residents to independently access welfare support work in partnership with external agencies, local authorities, housing associations, community-based organisations and others, and have a general awareness of the services they offer to enhance the implementation and delivery of support residents.
* Collaborate with colleagues across the Communities team to ensure referrals to internal services are timely and accurate and support residents who may have a range of needs.
* Be the first point of contact, receiving and assessing referrals for Communities services and ensuring they are directed to the correct team/colleague or responding directly as appropriate.
* Administer, assess and triage referrals to the resident hardship fund, making awards where appropriate and tracking the progress of those awards.
* Coordinate the access and distribution of food, energy or fuel vouchers efficiently and quickly ensuring all record keeping and administration if maintained.
* Provide regular reports and case studies.
* Undertake administrative duties relating to both residents and projects as required.
* Manage the Communities Team referrals Mailbox.
* To provide peer support within the Team.
* To update all recording & reporting systems in an accurate & timely manner and share information with colleagues as appropriate.
* Safeguarding: To follow all steps outlined in individual and environmental risk assessments as appropriate and follow the Local Authority Adult and Children Safeguarding procedure in conjunction with policies and procedures.

What you need to do now

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