Job Information

Working with a well-known Housing Association we are recruiting for an interim Neighbourhood Services Manager to cover the Bromley, Swanley and Crowborough areas. This position will start on an interim basis with the option to apply for the permanent positions when the opportunity arises.

Location: Based at the Bromley site (cover services in Bromley, Swanley and Crowborough)
Hybrid: Work from home 2-3 days pw, based out on site 2-3 days pw)
Driving is essential for this role.
Contract: Temp (8-12 weeks), potential to apply for permanent position once in place
Rate: £22ph (paye)

Experience Required
* Demonstrable experience of housing management contracts, tenancy and lease agreements.
* A good understanding of Landlord and Tenant legislation and procedure.
* A good understanding of welfare benefits, particularly Housing Benefits.
* An excellent understanding of occasions that require liaison with Social Services (e.g child protection, domestic violence).
* A sound knowledge of Landlord and Tenant legislation and best practice, supported by practical experience.
* A knowledge of effective strategies available in the management of ASB, supported by practical experience.
* A sound knowledge of resident involvement strategies and techniques, supported by practical application.
* An awareness of end-of-development processes and defect rectification processes and procedures.
* A sound knowledge of Housing Benefits.
* A good understanding of building maintenance and repair.

The role
*To carry out regular estate inspections and monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.
* To handle leasehold and tenancy related enquiries in accordance with contractual requirements and service standards, taking in account the more intensive level of support required by the vulnerability of the customer base.
* Take ownership of ASB and other tenancy breaches, taking enforcement action as necessary including court attendance
* To manage the void process for all properties; carrying out pre-void inspections and accompanied viewings. Attend referral meetings and work with support providers to ensure appropriate lettings are made. Ensure new customers understand both their own, and Moat's, responsibilities and requirements under their tenancy arrangements.
* To fulfil safeguarding obligations in accordance with The Care Act 2014.
* To manage the rent accounts of each tenant ensuring that rent and service charges are collected. To enforce arrears recovery policy and procedure including proactive discussions with residents, pre-court visits and court/eviction attendance.
* To respond to service related complaints and queries from customers

What you need to do now

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