Job Information

Location: Home-based with occasional travel to Ashford, Kent
Contract: Permanent, Part-Time (up to 18 hours per week)

Are you passionate about supporting a team of people who help individuals turn their life around? Do you enjoy interacting with individuals and working as part of a team in a fast-paced environment? If so, we’d love to hear from you!
The National Careers Service provides free, professional careers information, advice and guidance to help individuals move forward with their careers and is delivered by CXK across the south-east region.

We are looking for highly motivated, target driven individuals with strong communication skills together with previous contact centre and/or customer service experience. Strong IT skills, including experience of databases is essential.

This is a flexible home-based opportunity, however, candidates will be required to attend meetings in Ashford, Kent when required.

Shifts are available on weekdays until 8pm and between 10am and 5pm on Saturdays. They can be flexible within these time periods.

Main Responsibilities:

- Handle outgoing calls for the National Careers Service obtaining client information, interviewing clients and verify information as needed ensure all administrative processes associated with NCS are effectively carried out.
- Provide excellent customer service and use of soft skills to engage customers during phone calls
- Meet the requirements of contracts ensuring targets are met around volume of calls, tracking outcomes and any other targets as set by Area Manager.
- Communicate by phone and email with clients and Careers Advisers on all aspects of the National Careers Service and ensure that all enquires are logged and responded to in the correct manner.
- Input all required data into the Cognisoft database, YETI, as needed and ensure all relevant communications, records and data are updated and recorded.

In return for your skills and experience, you’ll receive an excellent range of benefits including generous annual leave, a defined contribution pensions scheme and flexible working.

To apply for this role, please email a copy of your CV and supporting statement (max 750 words) to [email protected]. Your supporting statement should address how you meet the requirements of the job description and person specification. Please visit our website to view the full job description and person specification for the role. Please note that CVs alone will not be considered.

Closing date for applications: 9am, Monday 22nd April 2024. Interviews will take place on Thursday 2nd May 2024.

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**