Job Information

Are you a qualified Careers Adviser looking for a new challenge? If so, we would love to hear from you!

We are currently looking to recruit an enthusiastic, highly motivated, client centered individual to join our Virtual Careers Adviser team, based in our contact centre in Ashford (hybrid working will also be considered with min. 2 days in Ashford per week).

We are looking for someone who is confident communicating with others and identifying customer needs. You will also need to hold an IAG qualification at Level 4 or above. Experience of working in a contact centre/customer service environment is desirable but not essential as training will be given.

Main Responsibilities

- Respond effectively to telephone calls, and emails/web-chat enquiries in a timely fashion, ensuring that the National Careers Service is fully explained, and customers are supported to a high standard.
- To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure.
- Deliver clear and unbiased first-line information and advice to customers, including information about the service in their local area, and access to appointments.
- Accurately assess the need for and deliver or arrange a full careers information, advice and guidance interview if the customer requires this.
- To provide clear and unbiased information, advice or guidance on all matters relating to learning and work, including employment, education and training
- Achieve a range of set quantitative and qualitative targets using a case load management approach, and utilising the customer management system (CRM) effectively.

In return for your skills and experience, you’ll receive an excellent range of benefits including generous annual leave, a defined contribution pensions scheme and flexible working.

To apply for this role, please email a copy of your CV and supporting statement (max 750 words) to [email protected]. Your supporting statement should address how you meet the requirements of the job description and person specification. Please visit our website to view the full job description and person specification for the role. Please note that CVs alone will not be considered.

Closing date for applications: 9am, Monday 29th April 2024. Interviews will take place on 8th and 9th May 2024..

**Please note that we reserve the right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**