Job Information

Our client is seeking to hire a Customer Service Advisor for their Ashford office, who is also able to go to Tenterden or Dover to cover holiday or sickness if needed. You will be the primary customer point of contact for the business, taking inbound calls and dealing with customers who visit in person, handling all manner of customer queries, policy changes and claims processing. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hours lunch break.

Salary is c£20-22,000 per annum, dependent on experience, with benefits to include:

* 26 days holiday plus bank holidays
* The option to buy or sell 5 days after probation
* Birthday day off
* Health Shield cash-back plan
* Death in service
* Free parking
* Friday fruit delivery
* Annual company trips for staff

Duties to include:

* Review and advise customers on insurance requirements
* Identify and initiate cross-selling opportunities/activities
* Acquire and maintain knowledge of company products and Product Licences
* Deal with insurance claims
* Implement customer money collection
* To comply with Compliance Manual, Claims Guide and local agency procedures

This role involves extensive and ongoing training, so if you're looking for a career move, this is it! There is the potential to take you into the claims handling side of the business as well. Insurance experience isn't necessary, but the ideal candidate will have:

* Proven track record in delivering excellent customer service
* Ability to build relationships through effective written and verbal communication skills
* Excellent attention to detail and organisational skills
* Good IT skills especially Microsoft Office and to use company systems
* Able to manage own workload and able to work effectively under pressure
* Willingness to learn new skills & able to problem solve
* Hard working and great team player
* 6 GCSEs A-C (or equivalent) including English, Maths & Science
* Own transport & full UK driving licence



Full training provided (may include additional travel and staying away from home in order to attend training courses). Potential to complete CII qualifications and may be occasional weekend work to support agency events.



CVs in Word please. The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks.

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