Job Information

By joining our growing IT Support Service Desk team at Tribeca, you'll be assisting businesses in the Alternative Investment sector.

You'll be responsible for:

-Desktop and laptop fixes
-Supporting users remotely and over the phone
-Troubleshooting and fixing issues with both Windows and Mac OS
-Managing active directory and group policy
-Liaising with third party support teams, such as Sage and Bloomberg
-In your daily role, you’ll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more.

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.

To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc)

Your success will be defined by KPIs focused on:

-Ticket stats e.g. first time fixes and average resolution time
-Quality ticket notes
-Good feedback from users

You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business.

The benefits package consists of:

-Private medical insurance
-33 days annual leave including 8 bank holidays
-4% matched pension
-Individual yearly training budget
-Team social events
-Private counsellor
-4X salary death in service insurance
-4X salary critical illness insurance

If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you.