Job Information

Scheduler - Repairs & MaintenanceMaidstone£30k salary based on experienceTemporary roleFull-time (40 hours a week)Start ASAP
We are looking for an experienced Scheduler/Planner and Administrator to work with a busy and growing repair and maintenance team based in Maidstone.
Here is what you'll be doing:

* You'll be assisting in scheduling and coordinating trade people to complete repairs and maintenance work.
* Managing diaries for maintenance operatives
* Booking in maintenance jobs with tenant availability, managing cancellations and rescheduling appointments effectively
* Ensuring that works can be completed within the expected SLA
* Handling client and tenant enquiries
* Preparing and checking work completion packs and documentation
* Handling calls and emails and ensuring that filing systems, records and database are kept up to date and accurate.
* General administrative duties as required

We're looking for someone with a background of handling a high volume of repair and maintenance schedules and coordinating a busy workforce. Previous experience working as a scheduler for a repair contractor or a housing association would be ideal!
You will be part of an existing Planning team in our clients' Repairs and Maintenance division and will play a key role in shaping their future.
What will you be doing?You will provide exceptional standards of customer service and optimise productivity through effective planning and work scheduling. You will develop and maintain strong working relationships within both the Customer Service Centre and Trade Supervision functions whilst always operating in accordance with departmental practices, standing orders, and financial processes and regulations to enable the department to achieve its objectives in terms of time, cost and quality of service. You will provide a personalised, helpful and solution-focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating work by telephone, in writing and face to face whilst living and role modelling our clients values
Strong, supporting all round admin skills are essential in this role as you'll be part of a team who work on initiative to get tasks completed.

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